Pit Boss Lockhart Platinum Series Problems and Solutions!

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The Pit Boss Lockhart Platinum Series is a highly popular pellet smoker and grill, known for its innovative features and excellent cooking performance. However, like any other appliance, this grill is not completely immune to problems.

In this article, we will discuss some of the common issues that users may encounter with the Pit Boss Lockhart Platinum Series and their solutions.

Common Problems With Pit Boss Lockhart Platinum Series

The Pit Boss Lockhart Platinum Series may experience common problems such as auger jams, faulty connections, and temperature issues.

However, these can be resolved by troubleshooting techniques such as cleaning the auger, priming the grill, and ensuring good pellet quality.

Temperature Control Issues and Solution

If you’re facing temperature control issues with your Pit Boss Lockhart Platinum Series smoker, don’t worry. There are several solutions you can try to ensure accurate and consistent temperature throughout your cooking process.

Here are some effective solutions for temperature control problems:

Check Thermocouple Placement

One of the first things you should do is check the placement of the thermocouple in your Pit Boss Lockhart Platinum Series smoker.

The thermocouple is responsible for measuring the temperature inside the smoker and sending signals to the control panel.

Ensure that the thermocouple is positioned correctly and securely inserted into the designated port. This will help ensure accurate temperature readings and prevent any discrepancies in the control system.

Clean Or Replace Temperature Probes

Over time, temperature probes can accumulate grease, food particles, and other debris, which can affect their accuracy. It’s important to regularly clean the temperature probes to maintain their efficiency.

Use a soft brush or cloth to gently clean the probes, ensuring there is no residue left on them. If cleaning doesn’t resolve the issue, you may need to replace the temperature probes.

Contact the Pit Boss customer service for assistance in obtaining the correct replacement probes for your Lockhart Platinum Series smoker.

Calibrate The Temperature Control System

To ensure precise temperature control, it’s essential to calibrate the temperature control system of your Pit Boss Lockhart Platinum Series smoker.

Calibration helps align the smoker’s heat output with the temperature set on the control panel. Follow the manufacturer’s instructions to calibrate the temperature control system accurately.

This process will help eliminate any discrepancies between the actual and set temperatures, resulting in better temperature control and more consistent cooking results.

By implementing these solutions for temperature control issues, you can enhance your cooking experience with the Pit Boss Lockhart Platinum Series smoker.

Following these steps will ensure accurate temperature readings and consistent heat throughout the smoking process, allowing you to achieve the perfect results every time.

Pellet Jamming Problem and Solution

Pellet jamming is a common problem that Pit Boss Lockhart Platinum Series owners may encounter during the smoking process.

However, there are several simple solutions that can help you address this issue and get your smoker back up and running smoothly.

Clean The Pellet Auger And Hopper

One of the primary causes of pellet jamming is a dirty or clogged pellet auger and hopper. Over time, dust, debris, and leftover pellets can accumulate in these parts, leading to blockages and jams.

Cleaning the pellet auger and hopper regularly can prevent this problem from occurring.

To clean the pellet auger and hopper:

  1. Empty the hopper of any remaining pellets.
  2. Remove the auger from the auger shaft.
  3. Clean the auger thoroughly, removing any built-up residue.
  4. Inspect the hopper for any debris and clean it out.
  5. Reassemble the auger and hopper.

Use Higher Quality Pellets

The quality of the pellets you use in your Pit Boss Lockhart Platinum Series smoker can significantly impact its performance.

Low-quality pellets containing excess dust or moisture can easily jam the pellet auger and hinder the smoking process.

By investing in higher quality pellets, you can reduce the likelihood of pellet jamming. Look for pellets made from hardwoods like oak or hickory, as they tend to have fewer impurities and provide a more consistent burn.

Adjust Pellet Feed Rate

Another factor that can contribute to pellet jamming is an incorrect pellet feed rate. If the feed rate is too high, excessive pellets can be pushed into the auger, causing it to overstuff and jam. Adjusting the pellet feed rate can help prevent this issue.

To adjust the pellet feed rate:

  1. Refer to your Pit Boss Lockhart Platinum Series smoker’s user manual for instructions on accessing the control panel.
  2. Locate the pellet feed rate adjustment settings.
  3. Gradually decrease the feed rate until you find a rate that allows the pellets to flow smoothly without causing jams.

By following these solutions for pellet jamming, you can ensure a seamless smoking experience with your Pit Boss Lockhart Platinum Series smoker.

Regularly cleaning the pellet auger and hopper, using higher quality pellets, and adjusting the pellet feed rate will help you avoid frustrating pellet jams and enjoy deliciously smoked meats and vegetables every time.

Ignition Problems and Solution

If you’re experiencing ignition problems with your Pit Boss Lockhart Platinum Series grill, don’t worry – there are solutions that can help you get your grill fired up and ready to go.

Ignition problems can be frustrating, but with a few simple steps, you can troubleshoot and resolve these issues.

Check The Igniter Element

One common cause of ignition problems is a faulty or malfunctioning igniter element.Check if the igniter element is properly connected and in good condition.

Igniter elements can wear out over time, so if you notice any signs of damage or wear, it may need to be replaced.

It’s also important to ensure that the igniter is receiving enough power. Check the connections and replace any faulty wiring if necessary.

Ensure Proper Combustion Airflow

Another factor that can contribute to ignition problems is inadequate combustion airflow. Ensure that the air vents on your grill are open and free from any obstructions.

Clean out any debris or ash that may have accumulated in the vents. Additionally, check the air intake damper to make sure it is fully open. Adequate airflow is essential for proper combustion and ignition.

Clean The Fire Pot And Burner System

Dirty fire pots and burner systems can also cause ignition issues. Over time, these components can become clogged with ash, grease, and other debris, hindering the ignition process.

Regularly clean the fire pot and burner system to prevent buildup and ensure proper ignition. Remove any leftover ash or residue from previous cooks and scrub away any stubborn buildup.

A clean fire pot and burner system will help to promote consistent and reliable ignition.

By following these simple troubleshooting steps, you can address ignition problems with your Pit Boss Lockhart Platinum Series grill and get back to enjoying delicious barbecue.

Remember, regular maintenance and cleaning are essential for optimal performance and longevity of your grill.

Pellet Feeding Problems

Sometimes, users may face problems with the pellet feeding mechanism of the Pit Boss Lockhart Platinum Series. This can result in an inadequate supply of pellets, affecting the cooking process.

Here are a few solutions you can try:

  • Inspect the auger and make sure it is functioning properly without any obstructions.
  • Clean out any excess ash or debris from the firepot and burn pot.
  • Check the hopper lid seal to ensure it is tight and not allowing air leakage.

Auger Malfunction

An auger malfunction can cause issues with pellet feeding and temperature control. If you suspect that there is a problem with the auger, you can try these troubleshooting steps:

  • Inspect the auger for any damage or obstructions like ash buildup.
  • Clean the auger shaft to ensure smooth operation.
  • If the issue persists, it may be necessary to replace the auger or seek professional assistance.

Uneven Heating

Uneven heating is a common complaint among Pit Boss Lockhart Platinum Series users. This can result in some areas of the food being overcooked while others are undercooked.

To address this issue, you can try the following steps:

  • Distribute the pellets evenly in the hopper to ensure consistent fueling.
  • Inspect the heat distribution plates and flame tamers for any blockages or damage.
  • Consider using a heat deflector or heat diffuser to help distribute heat more evenly.

Smoke Leakage

If you notice smoke leakage from your Pit Boss Lockhart Platinum Series, it can affect the cooking process and make it difficult to maintain a consistent temperature. Here are a few potential solutions:

  • Inspect the gaskets and seals around the cooking chamber and firebox for any damage or wear.
  • Replace any damaged gaskets or seals to ensure a tight and secure fit.
  • Check for any loose or misaligned parts that may be causing the smoke leakage.

Rust And Corrosion

Rust and corrosion can be a common problem, especially if the grill is exposed to moisture or not properly maintained. To prevent and address rust and corrosion issues, you can take the following steps:

  • Regularly clean and dry the grill to remove any moisture or debris.
  • Apply a high-temperature grill paint or protectant to prevent rust formation.
  • Consider using a waterproof cover to protect the grill when not in use.

Grease Management Problems

Grease management is an essential aspect of maintaining the performance and longevity of your Pit Boss Lockhart Platinum Series. If you are experiencing problems with grease management, try these solutions:

  • Regularly clean the grease trap and dispose of the collected grease properly.
  • Inspect the grease tray and ensure it is correctly positioned and aligned.
  • Use drip pans or foil to collect grease and facilitate easier cleanup.

Pellet Hopper Lid Seal

A loose or faulty pellet hopper lid seal can result in issues with temperature control and pellet feeding. To fix this problem, try the following:

  • Inspect the sealing gasket and ensure it is in good condition.
  • Clean the gasket and the contact surface to remove any debris or buildup.
  • If the gasket is damaged or worn, consider replacing it with a new one.

Lid Alignment Problems

Lid alignment problems can affect the overall cooking performance of the Pit Boss Lockhart Platinum Series. If you are facing issues with lid alignment, follow these steps:

  1. Check for any obstructions or debris that may be preventing the lid from closing properly.
  2. Inspect the hinges and ensure they are tightened and aligned correctly.
  3. If necessary, adjust the hinge tension to achieve proper lid alignment.

Pellet Quality Concerns

Poor pellet quality can affect the overall performance and flavor of your cooking. If you suspect issues with the pellets, try the following:

  • Make sure to use high-quality pellets that are specifically designed for pellet smokers and grills.
  • Store your pellets in a dry and airtight container to prevent moisture absorption and contamination.
  • If you notice inconsistent pellet size or excessive dust, consider switching to a different brand or supplier.

Wi-fi Connectivity Issues

The Pit Boss Lockhart Platinum Series offers Wi-Fi connectivity, allowing you to monitor and control your grill remotely. However, Wi-Fi connectivity issues can occur.

Here are some potential solutions:

  • Ensure that the grill is within range of a stable and strong Wi-Fi signal.
  • Check that the Wi-Fi antenna on the grill is not obstructed or damaged.
  • If the issue persists, try resetting the Wi-Fi settings on the grill and reconnecting.

Vague Error Codes

If you encounter vague error codes on the display of your Pit Boss Lockhart Platinum Series, it can be challenging to understand the underlying problem.

Here are a few steps you can take to troubleshoot:

  • Refer to the user manual to identify and decipher the error codes.
  • Contact the Pit Boss customer support for assistance and clarification.
  • Perform a hard reset by powering off the grill, waiting a few minutes, and then restarting.

How Do I Get More Smoke From My Pit Boss Lockhart?

To generate more smoke from your Pit Boss Lockhart or any pellet grill, consider these tips:

Use Quality Wood Pellets:

Opt for high-quality wood pellets made from hardwood. Different types of wood impart distinct flavors, so choose pellets that align with your desired taste profile.

Increase Temperature Settings:

Lower temperatures produce more smoke. Try setting the grill to a lower temperature range for longer smoking sessions.

Add a Smoke Tube or Box:

Utilize a smoke tube or box filled with additional wood pellets or wood chips. Place it inside the grill to boost smoke production without affecting the grill’s temperature.

Preheat the Grill Longer:

Letting the grill preheat for an extended period can encourage more smoke production before placing the food inside.

Avoid Opening the Lid Frequently:

Each time you open the lid, you release heat and smoke. Minimize lid openings to retain more smoke within the cooking chamber.

Use the Smoke Setting (If Available):

Some pellet grills have a specific “smoke” setting that maintains a lower temperature for a longer duration, ideal for generating more smoke.

Consider Dry Brining or Using a Rub:

Dry brining or applying a dry rub with sugar or spices can encourage more smoke adherence to the meat’s surface, enhancing the smoky flavor.

Clean the Firepot and Grease Tray:

Ensure proper airflow by keeping the firepot and grease tray clean. A clean firepot helps pellets burn more efficiently, producing better smoke.

Experiment with Cooking Times:

Longer cooking times allow more exposure to smoke, intensifying the smoky flavor. Consider extending the cooking duration for certain dishes.

Position Meat Strategically:

Place the meat closer to the smoke source or towards the center of the grill to enhance smoke penetration.

Remember, the quantity and intensity of smoke can vary based on factors like pellet type, temperature settings, and the cooking environment. Experiment with these tips to find the balance that best suits your preferences for a rich smoky flavor.


To conclude, resolving problems with the Pit Boss Lockhart Platinum Series is essential to ensure a seamless grilling experience. Whether it’s addressing temperature inaccuracies, auger jams, or faulty connections, troubleshooting is key. Be sure to clean the auger, prime the grill, and check pellet quality for optimum performance.

And remember, minor malfunctions are normal, but with proper troubleshooting, you can continue to create mouthwatering barbecue with the Pit Boss Lockhart Platinum Series.

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